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Frequently Asked Questions

QUESTION OF THE MONTH

Where is the Support & Training Portal?

Inside the App there are guided tours and tool-tips when hovering over items. For beginners the LaunchPad Tab in the menu has the early essential tasks and there is an Onboarding Course for Free when you visit "START HERE" in the menu.

For Help Docs, Training Videos and Support Guides on Market Magnet & LeadConnector features,

you can visit

https://app.modalsupport.com/IG1H8mYTp7X03MJqotMS

https://help.leadconnectorhq.com/support/home

CONTACT SUPPORT - support@mktmagnet.com

Is there a limit or extra cost on extra staff users?

There are no limits on the number of staff users you can add to your Market Magnet account. You can invite and collaborate with your team members without incurring any additional costs. We don’t want any business to be penalised for growing or succeeding to take on new staff. If you would like a dedicated mobile number per staff member, these are a flat fee of $6 per month (AUD) to secure the number.

Do I Have to Changeover all my apps, systems & CRM?

Market Magnet is designed to be your primary point of operations for Marketing, Reputation, Sales, Calendars and Communications. It is designed to replace many apps but also integrates and co-exists with many other softwares and apps in your tech stack. You have the control. to choose which systems you keep and which ones Market magnet can replace for cheaper or enhance value from.

Can I upgrade or downgrade my plan?

Yes, you have the flexibility to upgrade or downgrade your Market Magnet plan as per your changing business needs. We understand that your requirements may evolve, and our platform is designed to accommodate your growth. Upgrade or downgrade effortlessly to align your subscription with your business goals and budget.

Is there a FREE trial period or access?

Market Magnet doesn't provide Free Trials as standard, because new accounts are loaded with thousands of dollars of custom material, content and templates to ensure customers have as many advantages as possible to succeed with their marketing immediately. If you would like to talk to a condnsultant about your business or situation, a free trial can be approved on a case-by-case basis. Otherwise, Market Magnet provides a 7 Day Money Back Guarantee on its lowest Tier Plan, "Missed-call TXT Back" - Visit the page HERE.

Frequently Asked Questions

Inside the App there are guided tours and tool-tips when hovering over items. For beginners the LaunchPad Tab in the menu has the early essential tasks and there is an Onboarding Course for Free when you visit "START HERE" in the menu. For Help Docs, Training Videos and Support Guides on Market Magnet & LeadConnector features, you can visit https://app.modalsupport.com/IG1H8mYTp7X03MJqotMShttps://help.leadconnectorhq.com/support/homeCONTACT SUPPORT - support@mktmagnet.com

Is there a limit or extra cost on extra staff users?

There are no limits on the number of staff users you can add to your Market Magnet account. You can invite and collaborate with your team members without incurring any additional costs. We don’t want any business to be penalised for growing or succeeding to take on new staff. If you would like a dedicated mobile number per staff member, these are a flat fee of $6 per month (AUD) to secure the number.

Do I Have to Changeover all my apps, systems & CRM?

Market Magnet is designed to be your primary point of operations for Marketing, Reputation, Sales, Calendars and Communications. It is designed to replace many apps but also integrates and co-exists with many other softwares and apps in your tech stack. You have the control. to choose which systems you keep and which ones Market magnet can replace for cheaper or enhance value from.

Can I upgrade or downgrade my plan?

Yes, you have the flexibility to upgrade or downgrade your Market Magnet plan as per your changing business needs. We understand that your requirements may evolve, and our platform is designed to accommodate your growth. Upgrade or downgrade effortlessly to align your subscription with your business goals and budget.

Is there a FREE trial period or access?

Market Magnet doesn't provide Free Trials as standard, because new accounts are loaded with thousands of dollars of custom material, content and templates to ensure customers have as many advantages as possible to succeed with their marketing immediately. If you would like to talk to a condnsultant about your business or situation, a free trial can be approved on a case-by-case basis. Otherwise, Market Magnet provides a 7 Day Money Back Guarantee on its lowest Tier Plan, "Missed-call TXT Back" - Visit the page HERE.

INTEGRATIONS

Is the platform compatible with existing systems and software that I currently use in my business?

Yes, our Market Magnet platform is designed to be compatible with various systems and software commonly used in businesses. You can seamlessly integrate it with your existing tools, such as CRM systems, websites, social media pages, and more, to ensure a smooth transition and enhanced workflow.

Can I use my own website, domain, CRM, or Social Media Pages?

If you are happy with your existing setup in any area, we encourage you to keep it or integrate it with Market Magnet. If you are hoping to increase your digital marketing toolkit, domains, hosting, funnels, websites, web-design, webchat, forms, surveys and many more tools can be provided for you. Market Magnet enables you to use your own website, domain, CRM, and social media pages seamlessly. You can integrate our platform with your existing online presence to maintain brand consistency and leverage your established channels for customer engagement and lead generation.

Which social media platforms can be integrated into the Social Media Planner?

Our Social Media Planner supports integration with various popular social media platforms. You can conveniently manage and schedule your social media posts across platforms like Google My Business, Facebook, Instagram, Twitter, LinkedIn, TikTok and more.

Can I use my regular phone and my existing business phone number?

Yes, with Market Magnet, you can continue using your regular phone and existing business phone number. Our platform provides functionality to integrate your phone system, ensuring that you can manage calls and messages conveniently within the platform while preserving your established contact details. You can choose to > Forward marketing number calls to your phone or any other number.> Have separate numbers> Assign numbers to team members/staff or Share> Automate SMS> Automate Voice Mail messages> Automate fake dials and Voice Mail DropsFor small additional charges per use, you can choose to have sales calls and support calls using your business numbers, that are recorded. These are charged per minute ($0.01 - $0.03 cents USD per minute.)You are also more than welcome to use your personal SIM card, Zoom or Google Meet for your sales calls or correspondence.

What payment gateways are there?

Market Magnet supports multiple payment gateways, allowing you to offer your customers a range of payment options. You can integrate popular gateways like Stripe, PayPal, Authorize.net, and NMI - to facilitate secure and convenient transactions. For eCOmmerce, there is a shopify integration as well as ability to accept Apple Pay and Google Pay at checkout. Choose the payment gateways that suit your business and provide a seamless checkout experience for your customers.

Can Market Magnet integrate with Zapier, Make or Pabbly automations?

Yes, Mkt Magnet has a range of triggers and API end points under the “leadconnector” badge. However, the majority of automations can be done or constructed for free using the inbuilt workflows builder.

CALENDARS, SMS & EMAIL

Can I use my Google or Outlook account for email & calendar?

Yes, you can easily connect your Google or Outlook account to Market Magnet for email and calendar integration. Sync your email communication and calendar events seamlessly, ensuring that you have all your important information in one place. Stay organised and efficient with our intuitive Google and Outlook integration.

How does the platform handle online reservations, appointments, and bookings for local businesses?

Calendars include individual and team calendars, round robin, classes, meetings and more. Calendars can be synced to google Calendar or Outlook Calendar, with Two-way or One-way sync. Appointments can be booked by appointment setters for sales calls or customers can select a desired time from the calendar pages and widgets.You can easily set up and manage an intuitive booking system, allowing your customers to schedule appointments or make reservations online. This streamlines your operations, improves customer experience, and reduces manual efforts. The power of Market Magnet truly unleashes when all appointment reminders, confirmations, reschedules, cancellations can be automated by email and SMS to drastically increase the number of successful sales encounters.

Do I still need Calendly, Acuity or any other calendar app?

No. Market Magnet can replace all of them and more.

Is there a limit on how many calendars can be created?

With Market Magnet, you can create multiple calendars without any limitations. Organise your appointments, events, and tasks effectively by setting up separate calendars for different aspects of your business. Our platform empowers you to manage your schedules efficiently across various teams, departments, or locations.

Is there a limit on how many SMS or Email I can use?

Is there a limit on how many SMS or Email I can use?While there are no Hard Limits, these services are billed as micro-transactions. For improved success with the platform, you will need to adhere to the best policies for avoiding SPAM behaviour with network carriers and email providers. To negate this for mass-marketing campaigns, we have a drip feature that can send X messages per Y minutes, as well as a “Do Not Disturb” button to remove unsubscribers and protesters from the workflows.

How many email templates can I create?

Market Magnet empowers you to create a limitless number of email templates. Design visually appealing and engaging email campaigns with our user-friendly template editor. Customise your email templates to reflect your brand and messaging while efficiently communicating with your audience. Maximise your email marketing efforts with unlimited template options.

SERVICES & SUPPORT

What kind of support and training options are available for users of the local business SaaS platform?

Each subscriber gets a full onboarding video tutorial course. There is also a full support library filled with video walkthroughs, demonstrations and help docs with screenshots. Inside the platform, there are guided tours with highlighted tool tips and many of the more crucial or complex solutions are already pre-built as a starting bonus.

Can you provide web design and funnels?

Yes, we offer web design and funnel creation services to help you build a powerful online presence. Our team of experts can assist you in creating captivating websites and optimised sales funnels that align with your brand and business goals. Elevate your online presence with our professional web design and funnel services.

Can you provide graphic design for social posts, branding, ad creative, and email templates?

Absolutely! We provide graphic design services to enhance your social posts, branding, ad creative, and email templates. Our talented designers can create visually appealing graphics that resonate with your brand identity and capture the attention of your target audience. Let us help you elevate your visual content and make a lasting impression.

Can I create custom fields and values for my industry-specific needs?

Absolutely! Market Magnet allows you to create custom fields and values tailored to your industry-specific needs. Personalise your data collection and segmentation by defining custom fields that align with your unique requirements. Capture the information that matters most to your business and gain valuable insights.

Can I import my data, leads, and contacts from my existing list?

Yes, you can easily import your data, leads, and contacts from your existing list into Market Magnet. Our platform provides a seamless import process, enabling you to migrate your valuable information effortlessly. Maintain continuity in your customer relationships and leverage your existing data to drive growth.

How many forms and surveys can I create?

With Market Magnet, you can create an unlimited number of forms and surveys. Whether you need contact forms, feedback surveys, or customer questionnaires, our platform provides you with the freedom to build as many forms and surveys as necessary. Gather valuable data and feedback to improve your business processes and customer experience.These can also be embedded on existing webpages and WordPress sites.

MISC

How do I avoid my Phone Numbers or Email Campaigns from registering as SPAM?

To avoid your phone numbers or email campaigns from being marked as spam, we recommend following best practices for email and SMS marketing. These include ensuring that your campaigns comply with relevant regulations, providing clear opt-in and opt-out options for recipients, using authenticated sending domains, and delivering valuable and relevant content. Our platform also provides guidelines and features to help you optimise deliverability and maintain a positive sender reputation.

Is there a blogging feature?

Yes, Market Magnet includes a powerful blogging feature to help you create and publish engaging content for your audience. Share your expertise, industry insights, and updates through your blog integrated seamlessly within our platform. Boost your content marketing efforts and drive organic traffic with our user-friendly blogging feature.

Is there a Course Creator & Membership portal?

Absolutely! Market Magnet offers a Course Creator and Membership portal. You can effortlessly create and deliver online courses to your audience, and set up a membership portal to provide exclusive access to valuable resources. Expand your business offerings, educate your audience, and monetise your expertise with our integrated Course Creator and Membership portal.

Coming Soon

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Coming Soon

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Coming Soon

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